Airbnb Host Ambassador Platform
Modernization of Airbnb's host ambassador platform with significant improvements in user engagement and support efficiency.
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About the Project
As a lead contractor, I spearheaded the refactoring of core UI modules for Airbnb's host ambassador platform, focusing on improving navigation flow, visual consistency, and workflow clarity.
The project involved implementing responsive components, simplifying information hierarchy, and optimizing task flows for ambassador onboarding and management. We integrated with Airbnb's design system while adding custom components tailored to ambassador needs.
The platform serves over 1,000 ambassadors globally, helping them track referrals, manage bonuses, and access marketing resources. Post-implementation metrics showed significant improvements in ambassador satisfaction and operational efficiency.
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Impact
Increased ambassador productivity and referral quality while reducing operational overhead for the partnerships team. The platform improvements directly contributed to more effective host acquisition through the ambassador program.
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